ONE & DONE SOLUTION
PC’s | Laptops | Tablets | Smartphones | WiFi | Digital Cameras | Printers | Cloud | Software | IoT
Traditional support companies bounce you from one place to the next, blaming each other for the problem. The hardware company says, “its not us, its a software issue”, and the software company says, “that’s not supported by us.” Hours later you finally get a person who can help, only to learn it will cost $$$ to fix the problem. Ocenture’s U.S. Based Level 3 technicians fix the problem on the first call. Ocenture’s One & Done solution helps Members save thousands of hours per year. Ocenture’s tech support division was designed and Born out of Saving Time.
98% One and Done Resolution
97% Customer Satisfaction
Standard Call Data
Average Handle Time, Minutes 45