ROADSIDE ASSISTANCE

Available in US, Canada + Puerto Rico

Ocenture’s Roadside Assistance program offers progressive levels of emergency roadside service and other discount benefits designed to provide peace of mind and help to our members when they need it the most. Our professional network of dispatchers is available 24 hours a day, 365 days a year, throughout the United States, Puerto Rico and Canada.

// Towing

Our service provides towing from the point of disablement to the destination of the member’s choice, up to 15 miles. Service is limited to one tow or service call per disablement.

// Battery Jump Start

Service is available to provide a battery jump start and minor roadside adjustments to start the car, even if it’s in your driveway. If your car can’t be started, towing will be provided in accordance with the program’s towing service provisions

// Flat Tire Service

A flat tire will be changed with your spare tire. If for any reason the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the program’s towing provisions.

// Out of Fuel 

An emergency fuel supply will be delivered to a member in immediate need, up to two gallons of gasoline or diesel fuel. The member must pay for fuel at the current pump prices.

// Locksmith Service

If a member’s car key is lost, broken, or locked inside the car, we will make arrangements for the lockout service to open the vehicle door.

// Winching

If a member’s vehicle is stuck in a ditch, mud or snow, but is accessible from a normally traveled road, service will be provided to tow or winch the vehicle. Coverage for winching is limited to a 30-minute service call.

* If for any reason we are unable to dispatch a service provider, members are entitled to reimbursement for towing and/or service call charges for jumpstarts, lockouts, tire changes and fuel delivery. We will reimburse members up to $75 per disablement.

ROADSIDE ASSISTANCE REIMBURSEMENT

If for any reason we are unable to dispatch a service provider, you are entitled to reimbursement for towing and/or service call charges for jumpstarts, lockouts, tire changes and fuel delivery. We will reimburse you up to $75 per disablement.

  • Members may only use the reimbursement option, if a service provider is unavailable
  • The reimbursement covers up to $75 in expenses, state and local taxes are not covered
  • Labor at the scene for repairs, parts, including keys made, are not covered
  • Parts, gas, storage fees, tire repair and labor performed in a garage, service station, or other service facility are not covered
  • Private citizens assistance is not covered for reimbursement
  • Service for taxicabs, trucks over 2.5 tons, or vehicles used commercially are not covered

OTHER SERVICES

Personal Travel Services
Savings of up to 20% on over 975,000 hotel rooms in over 22 countries and up to 15% on personal auto rentals from car rental agencies nationwide.

Car Rental Discounts
Choose the online reservation portal or make the reservation with one of our helpful representatives. Either way, your car rental experience will be pleasant, hassle-free and most importantly cost effective.

Additional Savings: 
New & used auto quotes, motor home rental discounts, trip planning assistance and more.

PRIVATE LABEL & CO-BRANDED SOLUTIONS 

Take your business to the next level. Contact us today for a partnership price quote and integration plan.